Privacy Policy

Introduction

Local Furniture Removal Indianapolis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our furniture removal services, visit our website, or contact us.

Information We Collect

Personal Information

We may collect the following types of personal information:

• • Contact Information: Name, phone number, email address, and service address
• • Service Details: Description of furniture to be removed, service preferences, and scheduling information
• • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• • Communication Records: Records of phone calls, text messages, emails, and other communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• • Device Information: IP address, browser type, operating system, and device identifiers
• • Usage Information: Pages visited, time spent on our website, and referring websites
• • Location Information: General location information based on IP address to determine service availability

How We Use Your Information

We use your information to:

• ✓ Provide furniture removal services and schedule appointments
• ✓ Process payments and manage billing
• ✓ Communicate with you about your service requests and appointments
• ✓ Improve our services and customer experience
• ✓ Send service updates and promotional communications (with your consent)
• ✓ Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• • Payment processing
• • Website hosting and maintenance
• • Customer support services
• • Analytics and marketing services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement appropriate security measures to protect your personal information:

• 🔒 Secure Socket Layer (SSL) encryption for data transmission
• 🔒 Regular security assessments and updates
• 🔒 Limited access to personal information on a need-to-know basis
• 🔒 Secure storage and disposal of physical and electronic records

Your Rights and Choices

You have the following rights regarding your personal information:

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Provide personalized content and advertisements
• • Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 7 years for business and tax purposes.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: